How secure is the Engineers Mate website?
When the website was designed and built, every measure was taken to make sure the site is secure for our customers’ use. The most important element of this security is when you purchase products using credit or debit cards. Like all businesses accepting credit and debit card payments, Engineers Mate needs to meet the Payment Card Industry Data Security Standard (PCI DSS). This is met in full, through the use of Sagepay which is totally compliant with these requirements.
What methods of payment do you offer your customers?
Purchases made through the website can be paid for by credit and debit cards via Sagepay, which is a fully approved and secure method of payment. Customers who enjoy an approved account status, will benefit from a 30-day credit payment and can settle their invoices by cheque or, preferably, by bank transfer.
What opening times is Engineers Mate available?
Engineers Mate is open for business every day, 24 hours a day. Simply contact us and someone will be available to help you.
Where will Engineers Mate deliver to?
We will deliver anywhere in the world. Our next day delivery service includes the UK mainland, Ireland and parts of near-Europe. We will deliver to any address, it does not have to be the same address as where we send your invoice if you are an account customer.
If next day delivery is required, what is the latest order time?
For the vast majority of our products, the cut-off time for next day deliveries is 4.00p.m. Orders placed after 4.00 p.m. will be despatched the following day. Delivery will be confirmed at the time you place the order.
Do you have any special rules when anyone uses the Engineers Mate website?
We do not have any rules which you would not expect to find when using any commercial website. If you wish to buy any products from this website, you must read our Terms and Conditions and indicate that you have done so by making a mark in the appropriate box.
